
BRETT ROBERTS
Hi, I'm Brett Roberts and there are 3 things I'm really good at.
Scroll down for the exciting details...
#1 Connecting customer value, innovation & strategy for business growth.
It all starts with VALUE. If you don’t know what your customers truly value (and how to deliver it better than anyone else) your business is built on guesswork. Ray Kordupleski’s ‘Mastering Customer Value Management’ nails the science of customer value and loyalty and makes it clear why NPS surveys aren't the answer.
Next up is ‘Ten Types of INNOVATION’ by Larry Keeley and his team which clearly explains that innovation isn’t just shiny new products, it’s rethinking the whole way your business creates, delivers, and captures value (there’s that word again) and making innovation a core part of organisational culture and values. In my opinion it's the best innovation framework around.
And Roger Martin’s ‘Playing to Win’ provides the robust, proven STRATEGY toolkit needed to turn all of that insight into crystal-clear choices about where to play and (surprise, surprise) how to win. Strategy is what you say ‘no’ to and Playing to Win is how your organisation optimises and uses its resources to innovate and deliver value.
On their own, these frameworks have been proven in boardrooms and businesses of every size. But when you connect them so that they work together instead of pulling in different directions, something powerful happens...
You create a language, culture, processes and systems that align your organisation around a common goal: delivering superior customer value.
But enough about Ray, Larry and Roger. Let's talk about me...
Since 2010 I’ve been helping businesses like yours understand and connect Value, Innovation and Strategy. In that time, I’ve learned that most business leaders struggle with all three and few know how to join them all up.
I’ve also learned that none of this is rocket science and that the key concepts can be picked and and put into practice quickly via training sessions and workshops which can also be combined with coaching to keep everything on-track.
Click the button below to learn how Starting With Value can help your organisation.
#2 Sorting technology value from technology bullsh!t.
I started my career as an Avionics apprentice at Air New Zealand. By the time I left 13 years later I had received some of the best engineering training on the planet, learned how to fix and fly 737’s, 767’s and 747’s and accidentally stumbled into a couple of IT roles along the way.
From there I moved into senior sales, marketing and leadership roles with companies including Microsoft and Datacom and had the opportunity to meet a wide variety of movers and shakers in the technology, business and political worlds. Over time I came to realise that technology companies are great at selling technology but aren't always as focused on making sure it delivers real value to the customers buying it.
If you, your leadership team or board are looking for somebody who can turn technospeak into insight and help you make smarter, strategic technology decisions, particularly in this era of relentless AI hype, let's talk.
#3 Keynotes & presentations that entertain, inform and inspire.
The first presentation I delivered to a large audience was on February 19th 1998, the day a major cable fault plunged the windowless conference room I was standing at the front of into darkness - along with the rest of Auckland's CBD.
So, after the hotel staff lit candles around the room (I know, right ?), I gathered everybody around my laptop, crossed my fingers that the battery would last (it did) and the show went on. And quite well too I like to think given nobody left the room.
Since then I've delivered over 500 training presentations, keynotes and leadership team briefings. I also regularly present to participants of the ICEHOUSE Owner Manager Program and other executive development programs on technology, innovation and leadership.
Anybody who knows me will tell you I love to talk. I also love getting people to see their worlds and their businesses through a different lens and I have a knack for combining insight, anecdotes, humour, personal experiences and tortured statistics to keep them engaged, informed and entertained.
The topics I cover tend to focus around the intersection of technology, innovation, business and society. Here's a few examples...
+ Value, Innovation & Strategy for Business Growth
+ Innovation & Product Management Essentials for SME's
+ Digital Transformation for Non-Technologists
+ Artificial Intelligence: Beyond the Bullsh!t
+ The Technologies Shaping Your (Very) Near Future
+ The Impact of Digital Technology on Our Young People
+ 21st Century Career Planning: Will AI Really Take Your Job ?
+ Innovation and NZ's Economic Future
+ Awe: the Brain-Changing Emotion
Kind words (7/8ths not from family members)
"Brett is a visionary technologist who has a knack for people and getting things done."
"That was the best presentation I have seen in my entire life."
"Thanks dad, you're awesome."
"I was impressed with his depth of technology knowledge and his ability to translate it to business imperatives of the day. His speaking style was relaxed and entertaining. I would recommend Brett for work around technology and business strategy."
"What Brett doesn't know about technology, including tricky subject areas, isn't worth knowing. He could be an expert on relationship management, and is always insightful, clever, funny, caring, strategic - often all in the same sentence or interaction!"
"Brett's strength is his character and willingness to innovate coupled with rock solid integrity, you can and should trust this man, his advice and his motivations."
"I have been in a lot of strategy sessions in my career and that was by far and away the best."
"I have worked alongside Brett both within Microsoft and in other roles where he has been in an advisory role. He is without doubt one of the sharpest thinkers I have worked with. He has a very good business brain, and often comes at a problem from a different angle to others."
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